Frequently Asked Questions (FAQs)

Welcome to the Mattress King FAQ page! Here you will find quick answers to the most common questions about our products, shipping, orders, payments, and returns. If you can’t find what you’re looking for, feel free to reach out to our support team.

1. Orders & Shipping

  • Do you offer free shipping?

    • Yes! We proudly offer Free Shipping on all orders within the United States. No additional delivery fees are applied at checkout.

  • Where do you ship?

    • We currently ship only within the United States. We do not offer international shipping at this time.

  • How long does order processing and delivery take?

    • Processing Time: All orders are processed within 0 to 2 business days (Monday to Friday, before the 5:00 PM EST daily cut-off time).

    • Transit Time: 3 to 5 business days.

    • Total Delivery Time: 3 to 7 business days.

  • How can I track my order?

    • Once your order ships, you will receive a confirmation email containing a tracking number so you can monitor your package’s journey.

2. Returns & Refunds

  • What is your return policy?

    • We accept returns within 30 days of the delivery date. To qualify, items must be unused, in their original condition, and packed in their original packaging with all manuals and accessories.

  • Are returns free?

    • Yes, returns are completely free of charge (there are no restocking fees) for items meeting our return criteria. However, if you accidentally placed a wrong order or changed your mind, return shipping responsibilities or costs may apply.

  • How are returns handled?

    • All returns are handled by mail only. We do not accept in-store returns for online purchases.

  • How long do refunds take to process?

    • Once we receive and inspect your returned item, your refund will be processed within 7 business days and issued back to your original payment method.

3. Payments & Security

  • What payment methods do you accept?

    • We accept all major secure payment methods, including:

      • Visa / Mastercard / American Express

      • JCB / Discover / Diners Club

      • Apple Pay

  • Is my payment information secure?

    • Absolutely. All transactions are processed through secure, PCI-compliant payment gateways. We use SSL encryption and do not store your full credit card details on our servers.

4. Damaged or Defective Items

  • What should I do if my order arrives damaged?

    • If your package or item arrives damaged, please take the following steps:

      1. Take clear photos of the damaged item and its original packaging.

      2. Contact our customer service team within 7 days of delivery.

      3. Email the photos along with your order number to info@mattressking.shop.

5. Customer Support

  • How can I contact Mattress King?

    • You can reach out to us through the following channels:

      • Phone: +1 (443) 929-2601

      • Email: info@mattressking.shop

      • Business Address: 8415 Old Harford Rd, Parkville, MD 21234, United States

  • What are your customer support hours?

    • Monday – Saturday: 10:00 AM – 6:00 PM (PST)

    • Note: Our support team responds to all inquiries within 24 hours.